Comments not shown in moderate
Pd
Hallo there ! I have discussit and im very pleased ! but sometimes when someone writes a comment and the discussit says "comment is posted" i go to me moderate panel , and there is no comment to moderate !!!!!! whats happening ? i loose comments by this !! can i fix this problem ?
thanx a lot !!!!!!
2 Posted by peter on 01 Mar, 2012 03:49 PM
Hi there. We've noticed the moderation panel on account.discussit.com isn't working very well at the moment. We plan to extensively redevelop this part of the site in the near future.
For the moment I'd recommend using our desktop moderator which is available here:
http://www.discussit.com/moderate/
3 Posted by Pd on 01 Mar, 2012 04:03 PM
Thanx for the answer . but when i try to install the desktop moderator it says : "the application could not be installed cause the insaller has been mis-configured " !
4 Posted by peter on 01 Mar, 2012 04:08 PM
Thanks. We're looking into it.
5 Posted by Pd on 01 Mar, 2012 04:11 PM
thanx a lot ! inform me when you ve got some news for this subject ! thanx again !
Support Staff 6 Posted by nigel on 01 Mar, 2012 04:20 PM
Hi Pd,
Could you download the newest AIR runtime from http://get.adobe.com/air/ and then try and run our install for DiscussIt Moderator again from http://www.discussit.com/moderate/.
Thanks
Nigel
7 Posted by Pd on 01 Mar, 2012 04:28 PM
ok that was the problem ! now i have install it on my pc but when i try to login i get this : fault!faultCode:Server.Error.Request faultString:'HTTP request error' faultDetail:'Error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]. URL: https://account.discussit.com/external/getAuthCodeFromLogin'
Support Staff 8 Posted by nigel on 01 Mar, 2012 04:41 PM
http://cookbooks.adobe.com/post_Flex_Error2032Stream_Error-17265.html
The error may be because a URL cannot be reached. Are you behind a proxy?
Could you tell me what OS you are using?
Thanks
Nigel
9 Posted by Pd on 01 Mar, 2012 04:44 PM
i use windows 7 professional !
Support Staff 10 Posted by nigel on 01 Mar, 2012 04:53 PM
This is a long shot but I'd like to rules this out...
Could you try delete your cookies from IE relating to DiscussIt.
11 Posted by Pd on 02 Mar, 2012 11:10 AM
I have deleted all the cookies from IE but nothing happens again . i go to discussit moderator try to login and get the same message : fault!faultCode:Server.Error.Request faultString:'HTTP request error' faultDetail:'Error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]. URL: https://account.discussit.com/external/getAuthCodeFromLogin' . I also can see to the backround of the moderator a message which says : Unable to connct to https://account.discussit.com/dev/api/v2_0 check your internet connection !!!!!!!!!
Support Staff 12 Posted by nigel on 02 Mar, 2012 11:26 AM
Are able to login into http://account.discussit.com ?
If you go to https://account.discussit.com/dev/api/v2_0/discussit.svc what do you see?
Thanks
Nigel
13 Posted by Pd on 02 Mar, 2012 11:31 AM
Yes i can login in http://account.discussit.com !
To https://account.discussit.com/dev/api/v2_0/discussit.svc i see :Service Endpoint not found.
Support Staff 14 Posted by nigel on 02 Mar, 2012 11:42 AM
I was making sure your able to reach the account.discussit.com domain and the API. It seems you can so that isn't the issue.
Could I temporarily change your password so I can test logging into the moderator as yourself?
Thanks
Nigel
15 Posted by Pd on 02 Mar, 2012 11:48 AM
Ok ! But be quick if you can !!!!!!!!
Thanx a lot !!!!!!!
Support Staff 16 Posted by nigel on 02 Mar, 2012 12:01 PM
I've logged into Discussit Moderator as yourself without problem. I've now put your password back to it's original state.
It's possible that a firewall is preventing the application from making calls. Do you have a firewall turned on? Try turning it off to see if it fixes the problem. If it does fix the issue then an exception will need to be added to allow DiscussIt Moderator to run whilst your firewall is on.
http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-o...
17 Posted by Pd on 02 Mar, 2012 12:40 PM
I turned off my firewall and my antivirus but nothing happens .
Nevermind if this is a problem of my pc i will fix it !!!
thanx a lot for your time !!!!
Support Staff 18 Posted by nigel on 02 Mar, 2012 02:50 PM
Sorry we haven't been able to fix your problem. If you do fix the issue can you post back in this thread.
Thanks
Nigel